quality of service
How good monitoring can help the business
There are many times when I see IT managers not monitoring their user’s services at all or setup a general application and consider the job done. Most of the time, they realise much is missing when they have to report about (recurrent) issues regarding business critical services. Monitoring is not to be considered as a cure solution but as a forecast tool. When planned and configured as such, it’ll help prevent predicable failures and drive capacity planning.